Service & Supplies

For over 55 years, Saulisbury Business Machines has remained unwavering in its commitment to Customer Service, placing it at the heart of our business operations. Our enduring relationships with customers, spanning years and even decades, reflect the paramount importance we give to providing exceptional service at every touchpoint. From promptly responding to phone calls and emails to delivering on-site service and repairs, customer satisfaction is at the forefront of everything we do.

Customer Service is not just a promise but an integral part of our ethos. It shapes our spoken word, defines our written values, and is the very essence of our reputation in action. To consistently meet and exceed our clients' expectations, we have invested significantly in a comprehensive behind-the-scenes network of cutting-edge tools and software. Additionally, we leverage each manufacturer's integrated systems and their international database of knowledge, enabling us to access essential information and machine service details on your network copier even before our Technician arrives on site.

While we aspire to achieve a 100% success rate like any service organization, we acknowledge that we may have faced challenges over the past 5 decades. In such instances, our commitment to our customers drives us to go the extra mile. Whether it's providing loaner equipment, offering after-hours support, or facilitating on-site assistance from the manufacturer, we tirelessly strive to address any missed deadlines or unmet expectations.

As the oldest and largest independent document management dealership along the South Carolina coast, we take immense pride in the value we bring to our customers' businesses. Should the need arise, we are even willing to adjust billing to our own disadvantage to ensure our clients continue to experience the unmatched worth of their relationship with us.

For the quickest and most efficient service, we invite you to scroll to the bottom of this page and complete the appropriate form or you may call our office at 843-572-9111.

Saulisbury Business Machines - Empowering businesses through innovative solutions and exceptional service.